Question 1

What makes The Long Grain Co. rice different?

Accepted Answer

Our Basmati rice is sourced from select growers in the premium growing regions of India and aged for a minimum of two years. This aging process reduces moisture, concentrates flavor, and ensures each grain elongates to its maximum potential during cooking. We import only 1121 variety — known for producing the longest Basmati grains in the world.

Question 2

What is the difference between Sella and Steam Basmati?

Accepted Answer

Sella (parboiled) Basmati undergoes a steam-pressure process before milling, producing firmer, golden grains that are resistant to overcooking — ideal for biryani and meal prep. Steam Basmati is minimally processed with a classic white appearance, delicate aroma, and softer texture — perfect for everyday rice dishes, pulao, and kheer.

Question 3

Is your rice gluten-free?

Accepted Answer

Yes, all of our Basmati rice is 100% naturally gluten-free. It is processed in a dedicated rice facility with no cross-contamination from gluten-containing grains.

Question 4

Where is your rice sourced from?

Accepted Answer

Our Basmati rice is grown in the fertile Indo-Gangetic plains of Northern India, at the foothills of the Himalayas. This region's unique combination of soil, climate, and Himalayan snowmelt water creates the ideal conditions for premium Basmati cultivation.

Question 5

How do I place an order?

Accepted Answer

Simply browse our products, select your preferred rice type and size, add to cart, and proceed to checkout. We accept all major credit cards through our secure Stripe payment system. You'll receive an order confirmation email immediately after purchase.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, and Discover through Stripe. All transactions are encrypted and PCI-compliant for your security.

Question 7

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placement by contacting us at hello@thelonggrain.co. Once an order has been shipped, it cannot be cancelled but may be returned per our return policy.

Question 8

How much does shipping cost?

Accepted Answer

We offer free standard shipping on all orders over $35. For orders under $35, a flat rate of $5.99 applies. Expedited shipping options are available at checkout for an additional fee.

Question 9

How long does delivery take?

Accepted Answer

Standard shipping takes 3-7 business days within the continental United States. Expedited shipping delivers within 1-3 business days. You'll receive a tracking number via email once your order ships.

Question 10

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States only. We're working on expanding to Canada and other international markets. Sign up for our newsletter to be notified when international shipping becomes available.

Question 11

What is your return policy?

Accepted Answer

If you're not satisfied with your purchase, you may return unopened bags within 30 days of delivery for a full refund. Please contact us at hello@thelonggrain.co to initiate a return. Opened bags cannot be returned for food safety reasons, but please reach out if there's a quality concern — we'll make it right.

Question 12

What if my order arrives damaged?

Accepted Answer

If your rice arrives damaged or compromised, please contact us within 48 hours of delivery with photos of the damage. We will ship a replacement at no cost or issue a full refund — your choice.

Frequently Asked Questions